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Welcome to
the Computer Experts Frequently Asked
Questions and Answers Section!
We periodically update these questions to
best meet the ongoing needs of our
business and home users. These questions
and answers came from individuals just
like you. We hope you find them helpful
and informative as you take steps to get
to know a little more about the way we do
business!
General
How long have you
been in business?
Can you save my data even - if my system
has crashed or won’t boot up?
How much do
you charge?
What type of computers do you work on?
What methods of payment do you accept?
What are
you business hours?
Do you
give free estimates?
Do you conduct background checks on your
employees?
My hard drive is making a clicking notice.
Can you still save my data?
Can you
recover deleted files?
Do you
work on Apple Computers?
Business
Users
What do your
Business Care Plans cover?
Why should I pay a fixed cost for IT support
when nothing everything is working fine?
What are your methods of payment for Business
Care Plans?
How quickly do you dispatch someone on-site to
resolve a problem?
Do you offer payment plans for service
contracts?
Do you offer computer and technology consulting?
Do you outsource
any part of your services overseas?
Home Users
Can I bring my computer to you if I don’t want a
technician to come out?
What items do you work on besides just
computers?
Do you work
on printers?
What if I don’t have internet service, or I am
on dialup?
How quickly can I get my computer back?
How much time will it take to fix my computer?
Do you
offer senior discounts?
What type of warranty do you offer with your
systems?
Do you support
products that weren't purchased from you?
General
How long have you
been in business?
Computer
Experts has been licensed and founded
since its inception in 2001.
Contact us
today if you would like to learn more
about us, or if you would like to request
a Service Technician to come out during a
timeframe convenient for you.
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Can you save
my data even - if my system has crashed or won’t
boot up?
Yes, in most
cases, all of your most critical data files can
be saved through our advanced data recovery
techniques.
Contact us today to
request a Service Technician come out to you and
take a look at the problem as soon as possible.
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How much do you
charge?
We pride ourselves
in providing quite reasonable and competitive
pricing for our IT support services. In
most cases, we charge by the job, not by the
hour. Pricing does slightly vary based on the problem
that needs to be resolved though.
Contact us today to
request a Service Technician come out to you and
provide you exact pricing.
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What type of
computers do you work on?
We actually work on
all computer makes and models. We have Service
Technicians specializing in Windows,
Macintosh/Apple, and Linux operating systems.
Furthermore, we have extensive experience in
desktops, laptops, printers, peripherals,
networking and
servers.
Contact us today to
request a Service Technician come out during a
timeframe convenient for you to take a look at
your particular computer make and model.
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What methods of
payment do you accept?
We accept cash,
credit, check and all major credit cards
(Discover, American Express, Mastercard, Visa).
With reasonable
pricing and a convenient mobile service,
Contact us today to
request a Service Technician come out during a
timeframe convenient for you.
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What are you
business hours?
Our Service
Technicians
are available seven days a week from the hours
of 7 AM to 9 PM PST.
However,
Contact us today to
request a Service Technician come out during a
timeframe convenient for you.
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Do you give free
estimates?
Yes, regardless of
your actual computing or technology problem, our
estimates are always
FREE! There is no obligation to
complete the work from us once you receive your
estimate and our expert analysis into the actual
problem.
Contact us today to
request a Service Technician come out during a
timeframe convenient for you and provide an
estimate.
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Do you conduct
background checks on your employees?
Yes, each and
every employee working at Computer Experts
goes through an extensive background,
criminal and DMV check before they are
invited to join our team of Service
Technicians. Certifications and past
employment history is also validated for
accuracy.
To learn more
about our employees and way of business,
Contact us
today to request a Service
Technician come out during a timeframe
convenient for you and take a look at your
computer problem.
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My hard drive is
making a clicking notice. Can you still
save my data?
To be safe, please
shut down the computer and refrain from using it
any further. The problem may be quite severe and
you may risk losing all your data if you
continue using the hard drive in this condition.
However,
Contact us today to
request a Service Technician come out to you and
take a look at the problem.
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Can you recover
deleted files?
In certain
situations, yes, we can take steps to recover
and save deleted files. However, several factors
come into play before we can state certainty
this can occur. Talk to your Service Technician
to let them know what files you would like
recovered, as all was any details you may have
in regards to how long ago you deleted or lost
them from the computer itself.
Contact us today to
request a Service Technician come out to you and
take a look at the problem.
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Do you work on
Apple Computers?
Yes, we have a
special team of Service Experts who work on all
makes and models of Apple/Macintosh hardware and
software products.
Contact us today to
request a Service Technician specializing in
Apple and Macintosh computers come out to you
and take a look at the problem.
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Business
Users
What do your
Business Care Plans cover?
Our Business
Care Plans provide comprehensive coverage
into supporting your most vital computer
and technology assets. You can learn more
about what our Business Care Plans cover
by visiting our
Business Services Page.
To speak to a
Business Customer Care Professional about
our Business Care Plans,
Contact us
today.
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Why should I pay a
fixed cost for IT support when nothing
everything is working fine?
Consider this an
investment and insurance option into your
current technology assets! Similar to your vehicle
and/or place of business, our Business Care
Plans offer you the piece of mind of having a
fixed, predictable cost for IT support . This way, you don't
have to expect any surprises at the end of the
month. We provide you 24x7 monitoring of your
computing systems, as well as the added benefit
of having a local IT support provider ready to
assist you if something ever does go wrong!
You can learn more
about what our Business Care Plans cover by
visiting our Business
Services Page.
To speak to a
Business Customer Care Professional about
our Business Care Plans offered at one
flat, fixed monthly cost,
Contact us
today.
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What are your
methods of payment for Business Care Plans?
Currently, for
Business Care Plans, we can only accept payments
in the form of cash or check.
To learn more about
our Business Care Plans and types of service contracts
for businesses,
Contact us today.
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How quickly
do you dispatch someone on-site to resolve
a problem?
We specialize
in providing same day on-site service to
our business clients.
To learn more about
our services and Service Technician
availability, Contact us
today.
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Do you offer
payment plans for service contracts?
Yes. We do
offer flexible and manageable billing
options for our valued Business clients.
Talk to your Service Expert about your
billing needs for your purchased service
contract.
To learn more
about our services and types of service
contracts, Contact
us today.
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Do you offer
computer and technology consulting?
Yes! With over 35
years of combined experience in the technology
field, we can offer you and your business a
fresh and insightful perspective into your
current and future technology needs. We welcome
the opportunity to sit down with you to speak to
you further regarding your business, as well as
assist you in developing practical solutions for
your current IT requirements.
Contact us today if
you would like to schedule a time to discuss in
detail your current and/or future computer or
technology needs.
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Do you
outsource any part of your services
overseas?
No. Computer
Experts takes pride in acknowledging the
fact that all of our Service Experts are
members of our local community, as well as
the fact that all repair work completed is
done in-house at our Northern California Service Facility.
Contact us
today if you would like to learn more
about the way we do business.
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Home Users
Can I bring my
computer to you if I don’t want a technician to
come out?
Although it is
much more convenient and quicker for a
technician to come out to you, we do provide you
the flexibility to drop off your computer to our
Service Facility located in North Sacramento.
For our
Service Facility address and/or
directions, click
here.
However,
Contact us
today to request a Service Technician come
out during a timeframe convenient for you
to take a look at your computer in the
comfort of your home or business.
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What items do
you work on besides just computers?
Quite a bit! To
learn more about the types of computer and
technology related services we provide Expert
support for, visit our
Services Page.
However, if
you have a specific computer or technology
item which requires attention,
Contact us
today to request a Service
Technician come out during a timeframe
convenient for you to take a look at it.
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Do you work
on printers?
Yes, we work
on most software and/or setup related
problems related to printers. If you are
having a hardware or actual print quality
problem with your printer, we recommend
you purchase a new unit rather than
request service, as most new printers can
cost you less than $200.
However,
Contact us
today to request a Service
Technician come out during a timeframe
convenient for you to take a look at your
printer.
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What if I
don’t have internet service, or I am on
dialup?
You are in luck!
Once a Service Technician is on-site at your
home or office, mention this issue to them and
they will be able to provide you further details
regarding service providers offering high
quality and low cost high speed internet
service.
Contact us
today to request a Service Technician come
out during a timeframe convenient for you
to share such information with you..
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How quickly can I
get my computer back?
For most common
repairs, the turnaround time to have your
computer returned to you is 3-5 business days.
However, if there is an urgent need to receive
your computer sooner, for a minimal cost, we do
offer Expedited Service, which guarantees a
turnaround time of 24-48 hours.
Contact us
today to request a Service Technician come
out during a timeframe convenient for you
to take a look at your computer. The
sooner we are able to come out, the sooner
we can help you free yourself of your
current computer or technology problem!
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How much time
will it take to fix my computer?
For most common
repairs, the turnaround time to have your
computer returned to you is 3-5 business days.
However, if there is an urgent need to receive
your computer sooner, for a minimal cost, we do
offer Expedited Service, which guarantees a
turnaround time of 24-48 hours.
Contact us
today to request a Service Technician come
out during a timeframe convenient for you
to take a look at your computer. The
sooner we are able to come out, the sooner
we can help you free yourself of your
current computer or technology problem!
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Do you offer senior
discounts?
Yes! Seniors are
a valuable part of our community, which is why
we have created a special set of promotions with
them in mind. Visit our
Promotions Page to
learn more about our current senior discounts.
However,
Contact us
today if you would like to request a
Service Technician come out during a
timeframe convenient for you to take a
look at your computer problem.
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What type of
warranty do you offer with your systems?
We offer a full
15 day warranty on all work our Service Experts
complete on your system(s).
Extended
warranties and support are available for
purchase with certain types of repair service.
To learn more
about our the warranties we offer,
Contact us
today so we can to have a Service
Technician come out and share our warranty
options with you.
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Do you
support products that weren't purchased
from you?
Yes. We
support all major products, brands and
models of computers and related
technologies. To learn more about the
types of products and services we provide,
visit our Services
Page.
However, if
you have a specific product or brand you
would like to confirm we can provide
support for,
Contact us today.
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