| | | Other Flat Rate Service Providers | | |
| Service and Support |
| | Unlimited Onsite Service |  |  |  |
| | Unlimited Phone and Online Support |  |  |  |
| | 30 Minute Response To Phone Support Calls |  |  |  |
| | Same Day Onsite Service |  |  |  |
| | No Cost Virus and Spyware Removal |  |  |  |
| | Loaner PCs / Servers |  |  |  |
| | Discounted After Hours Support |  |  |  |
| | Priority Support for Business Care Plan Clients |  |  |  |
| Maintenance and Monitoring |
| | 24/7 Server and Network Monitoring |  |  |  |
| | Apply Updates and Critical Security Patches |  |  |  |
| | Monitor and Update Antivirus Applications |  |  |  |
| | Monitor Hard Drive Against Failure to Protect Date |  |  |  |
| | Disk Space Monitoring |  |  |  |
| | Free Antivirus Application |  |  |  |
| | Free Anti-Spyware Application |  |  |  |
| | Automatic Spyware Scan and Removal |  |  |  |
| | Daily Backup Monitoring |  |  |  |
| | Server Backup Verification |  |  |  |
| Reporting |
| | Monthly Executive Reports |  |  |  |
| | Quarterly Review and Planning Meetings |  |  |  |
| Other Services and Benefits |
| | 60 Day Money Backup Satisfaction Guarantee |  |  |  |
| | Vendor Management |  |  |  |
| | No Markup on New Hardware and Software |  |  |  |
| | Free Disaster Recovery Plan |  |  |  |
| | Special Discounts on Upgrades and IT Projects |  |  |  |
| | Dedicated Account Executive |  |  |  |
| To learn more about how we compare to our competition, or to learn more about our Business Service Plans, Contact Us today! |
Couple of Things to Consider When Selecting an IT Provider |
| Hourly and Break Fix support companies create revenue when your system(s) break down |
| Proactive IT Support Companies are paid a Flat Rate to make sure you system doesn't go down |
| Hiring a Proactive IT Support company can be much cheaper than hiring onsite IT Staff. We are available over the phone and in-person, so why would you want an IT person (s) idly sitting around? |
| A single IT support person cannot feasibly have all the skills needed to manage your IT infrastructure as it grows with your business. Multiple areas of expertise allow for more holistic picture of your current technology requirements. |
| Our staff has a wide variety of skills that can help you at every level of your business growth. |
| Your staff's time is valuable. They should focus on customer-centric activities and efforts at growing your business, not fixing annoying computer Problems! |
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