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The Challenge
If you are a business owner or manager, you
already know how much of your time is
unnecessarily spent
dealing with Computer and/or Network problems. The
worst part about such problems
is that your systems may work fine for a short period
of time, but without warning, something
seriously goes wrong! Depending on the size
of your company, the resolution can cost from a few
hundred to
several thousands of dollars. Consequently,
there is also a loss of productivity and
deterioration in your company's ability to effectively respond
to your customer's needs.
Managing and troubleshooting desktops, networks,
servers and IT security is rarely seen as a core
activity by Small–to–Medium Sized Businesses.
Some of the questions which come to your mind
may be along the likes of - "Does hiring a
full-time IT support specialist make sense? Can
I pay a predictable monthly price rather than
being at the mercy of IT support charges that
are paid by
the hour? How can I reduce downtime, poor
performance and IT security breaches without
paying through the nose? "
Relax! You are Not Alone.
After spending years
working with our business clients, we have learned
that there is a pressing need for businesses to be more Proactive about
their Network, Systems Security, and Data Backup
Processes.
Rather then waiting for something to go wrong
and then respond, we have created an approach
that allows us to discover, analyze and resolve
more than 90% of problems that lead to
major network and systems failures - before they
actually occur. Prevention is the key here! This allows
our clients to refocus on running their business
with the peace of mind that someone is
constantly monitoring and analyzing their network.
Furthermore, our technology solutions are geared towards providing the best possible safeguards against
any new system threats or vulnerabilities.
The Solution
We call our overall Proactive
approach to IT support “Business Care Plans”. These
plans are designed to encompass on all aspects of
your technology needs. Below you will find a
brief overview of our Business Care
Plan's core components. You can also download a full
information brochure about our Business Care
Plans
here. This informational brochure will
provide you a detailed description into our
plans and services. Don’t forget to view the “How it Works” and
“Compare Us”
Sections to see how our technology works and how
we stack up against the competition!
Finally, once you are comfortable and ready to
do so, do not hesitate
to Contact Us so we
can help you forget about your technology
problems and get back to growing your
business.
Business Care
Plans - Core Components
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Network and User Support |
Provide your users with unlimited
onsite, phone and remote support. Your users are given a unique '800' number that provides them priority support
for all of their technology related support needs. Best of all,
such requests for
technical support will no longer have to be directly routed
through you for prompt resolution!
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Network and System Monitoring |
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Analyze and
resolve problems proactively. Our active approach to network and
systems monitoring allows us to resolve
more than 90% of the issues that can lead to major network
problems.
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Backup Verification |
Monitor backup jobs and verify
their integrity. Data backup is an essential part of any business
which deals with sensitive customer, financial or internal company
information. This is primarily why we take additional precautions
in validating every data backup we conduct for our clients. An unverified
data backup is as good as having no backup in place,
since you do not actually know if it will work when needed.
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Disaster Planning |
All of our clients receive a
complimentary and customized Disaster Plan which outlines the steps
in getting
your business up and running in the event of a catastrophic
failure. Even though this might not be on the top of your business
priority
list, it is in ours. A disaster such as fire, flood or even theft can
make you lose all of your crucial data. Without a proper disaster plan,
your business can be shut down for days, weeks or even months.
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Monthly Executive Reports |
Our clients receive comprehensive
monthly reports which provide them detailed insight into all the work being
performed on their systems by our staff. Our Monthly Executive
Reports are designed to provide a high level overview of all
monitoring and prevention activities performed on your network and
computing systems. In addition, the Report will serve to document
any intrusions and problematic issues that have transpired, as
well as the steps we took in fully resolving them.
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Strategic Planning |
Once you choose to utilize as your
full service IT
provider, we are your single source for strategic planning, system
upgrades, and overall business growth. Our specialists will meet with you
on regular basis at no cost to you to discuss and/or review your current and
future IT plans. We will also provide you recommendations on New
Systems, Internet Connections, Phone Systems, System Security,
Video Surveillance Systems, Service Providers, and much, much
more!
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